Privacy Policy
Last updated: October 8, 2026
1. Our Commitment to Your Privacy
At Schweta Mwamba Insurance & Investment Solutions, we respect your privacy and are committed to handling your personal information responsibly.
This website provides general information about the insurance and related financial services offered by Schweta Mwamba, a licensed insurance advisor affiliated with Customplan Financial Advisors Inc.
This Privacy Policy explains how information is collected, used, stored and protected when you visit our website or contact us.
Our practices are guided by applicable Canadian privacy laws, including Alberta's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
Our website is primarily informational. You can browse its pages without directly providing your name, contact details or other identifying information.
If you choose to contact us through the website form, we collect the information you voluntarily submit, which may include:
Your first and last name.
Your email address.
Your telephone number, if provided.
The subject of your inquiry.
The message you submit.
Our website does not provide online insurance applications, client account access or financial transactions.
We do not request sensitive medical information, Social Insurance Numbers, banking details or detailed financial records through the website contact form.
Please avoid including such information in your message.
3. How We Use Your Information
Information submitted through the contact form is used to:
Respond to your inquiry.
Contact you using the details you provide.
Arrange an initial conversation or appointment, where requested.
Provide information relevant to your question.
Maintain reasonable records of our communications.
We do not use contact-form submissions to automatically enrol visitors in marketing campaigns or mailing lists.
If you later choose to explore insurance or financial products, additional information may be collected through separate advisory, application and consent processes. Those processes are governed by applicable privacy notices, disclosures and legal requirements.
4. How Contact Form Information Is Stored
Our website is hosted on Wix, which also provides the website's contact-form functionality.
When you submit the contact form, Wix processes and stores the information provided. Submissions may be retained in the site's Forms & Submissions records and associated contact-management systems.
The information may also be forwarded to Schweta Mwamba through email notifications so that she can respond to your inquiry.
Access to stored submissions is intended to be limited to the website owner and other authorized individuals who require access for legitimate purposes.
Wix acts as a technology service provider and handles information in accordance with its applicable privacy and data-processing practices.
You can review Wix's Privacy Policy.
5. Sharing Your Information
We do not sell personal information collected through the website.
Information submitted through the contact form may be processed by Wix and by service providers necessary to operate the website, deliver communications or maintain related systems.
We do not routinely share general website inquiries with insurance companies or other financial product providers.
If your inquiry develops into an advisory relationship, information may subsequently be shared with Customplan Financial Advisors Inc., insurers or other authorized parties as necessary, subject to appropriate disclosures, consent and applicable legal requirements.
Personal information may also be disclosed where required or permitted by law.
6. Cookies and Website Technologies
Our website uses Wix, which may place cookies or use similar technologies to support website functionality, security and performance.
Depending on the features enabled, these technologies may collect technical information such as your IP address, browser type, device information and interactions with the website.
Some cookies are necessary for the website to operate. Other cookies or technologies may support analytics or additional features if enabled.
You can manage or block cookies through your browser settings and any applicable cookie controls provided on the website.
Disabling certain cookies may affect website functionality.
7. Storage and Processing Outside Canada
Wix and other technology providers may process or store information using infrastructure located outside Canada.
As a result, information submitted through the website may be subject to the laws of another jurisdiction, including lawful access by public authorities.
Where required by applicable privacy law, information about our use of service providers outside Canada, including relevant privacy policies and practices, can be requested using the contact details below.
Schweta Mwamba is the designated contact for questions concerning the collection, use, disclosure or storage of personal information by service providers engaged for this website.
8. Protecting Your Information
We take reasonable steps to protect personal information collected through the website against unauthorized access, use, disclosure, loss or misuse.
These measures include limiting access to authorized individuals and using the security features available through our website and communication service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, visitors should not submit sensitive personal, financial or medical information through the general contact form.
9. Retention of Information
We retain website inquiry information only for as long as reasonably necessary to respond to requests, maintain appropriate communication records and meet applicable legal or business obligations.
Information that is no longer required will be deleted or otherwise securely disposed of, as appropriate, subject to applicable retention requirements.
Copies may remain in website systems, email records or service-provider backups for periods governed by the relevant systems and retention arrangements.
10. Your Privacy Rights
Subject to applicable privacy laws, you may request:
Access to personal information we hold about you.
Correction of inaccurate or incomplete information.
Information about how your personal information has been used or disclosed.
Withdrawal of consent, where legally permitted.
We may need to verify your identity before responding to a request.
Requests will be handled in accordance with applicable legal requirements. Certain exceptions or retention obligations may apply.
11. Electronic Communications
You agree to use the Website lawfully and responsibly.
You must not:
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Attempt to gain unauthorized access to the Website or its systems.
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Interfere with the Website's operation, availability or security.
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Introduce malicious code or engage in activities intended to damage or disrupt the Website.
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Use contact forms to transmit spam, fraudulent messages, unlawful material or abusive content.
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Misrepresent your identity or submit information intended to deceive.
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Use automated systems to collect Website content or information in a manner that violates applicable law or the rights of others.
We may take reasonable steps to protect the Website and address misuse, subject to applicable law.
12. Links to Other Websites
Our website may contain links to external websites, including professional networking platforms, insurers or other organizations.
These websites operate under their own privacy policies and practices.
We encourage you to review their privacy policies before providing personal information.
We are not responsible for the privacy practices of websites outside our control.
13. Privacy Questions and Concerns
If you have questions about this Privacy Policy, wish to access or correct personal information, or have concerns about how your information has been handled, please contact:
Schweta Mwamba Insurance & Investment Solutions
Attention: Schweta Mwamba — Privacy Inquiries
Phone: (780) 851-4133
Website: www.mwambainsuranceadvisors.com
Email: contact@mwambainsuranceadvisors.com
If a privacy concern cannot be resolved directly, you may contact the appropriate privacy regulator, including the Office of the Information and Privacy Commissioner of Alberta.
Office of the Information and Privacy Commissioner of Alberta
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology or applicable privacy requirements.
The most current version will be published on this page with its last-updated date.
Where required by law, additional notice or consent will be provided for material changes in how personal information is collected, used or disclosed.